We ran this survey over the last 3 weeks and here are the results:
It's interesting to note that fully two thirds of the responses (67%) indicate lack of training after implementation. This supports my personal observation over a decade of software implementations that most companies don't understand or appreciate the value of recurrent education for their employees. I truly believe that the difference between a good company and a great one is the investment made in employees.
So how do we address this issue? That's going to be the topic of a future blog post so stay tuned . . .